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KatARTic FLEXIBILITY

GENERAL CONTRACT TERMS

 

The scope of these General Terms and Conditions (hereinafter referred to as: Regulations) covers legal relationships on the Service Provider's website (www.hajlekonysagfejlesztes.hu) and its subdomains, it provides information regarding the operation, order and delivery process of the indicated website(s)/website(s) . Questions not regulated here, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk.") and Act of 2001 on certain issues of electronic commercial services and services related to the information society. year CVIII (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) to the relevant provisions of the Government. The mandatory provisions of the relevant laws apply to the parties without special stipulations, meaning that the User/Customer enters into a contractual relationship with the Service Provider at the same time as the order is placed, the details of which are discussed in the law itself and in these Regulations.

 

1. Service provider data:

Service provider name:

Katalin Bacsa

The headquarters of the service provider:

1073 Budapest Erzsébet krt 51.

Tax number of the service provider:

59783367-1-42

E-mail address of the service provider:

info@katarticflexy.net

Phone number of the service provider:

info@katarticflexy.net

Data protection registration number of the service provider:

57827533

The provider's hosting provider:

forpsi.hu

 

2. Basic provisions:

 

2.1. These Regulations are 11.10.2023. is effective from and will remain in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulations. The Service Provider shall notify the amendments prior to their entry into force 7  published on the websites during the day. By using the websites, Users/Customers accept that for them, all regulations related to the use of the websites are automatically valid from the date of entry into force after publication.

 

2.2. User/Customer, if he enters the website/website operated by the Service Provider, or reads its content in any way - even if he is not a registered user of the website/website, he acknowledges the provisions of the Regulations as binding on him. If the User/Customer does not accept the conditions, he is not entitled to view the content of the website.

 

2.3. The service provider reserves all rights regarding the website/website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website/website or any part thereof is prohibited without the written consent of the Service Provider.

 

2.4. 45/2014. (II. 26.) Pursuant to the government decree, an extract of the meanings of some relevant concepts that can also be found in these GTC:

 

1. digital data content: data produced or provided in digital form;

2. contract for the provision of services: any contract, other than a sales contract, according to which the enterprise provides or undertakes to provide a service to the consumer, and the consumer pays or undertakes to pay the consideration for the service; - a contract for the sale of a product is also considered a contract for the provision of a service for which the company is obliged to transfer the ownership of the product;

3. durable data carrier: a device that enables the recipient to permanently store the data addressed to him for a period appropriate to the purpose of the data and to display the stored data in an unchanged form and content. Such devices include, in particular, paper, USB keys, CD-ROMs, DVDs, memory cards, computer hard drives and electronic mail;

4. absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized to provide the product or service according to the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absentees only;

5. device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties - in order to conclude a contract. Such a tool is, in particular, the addressed or unaddressed form, the standard letter, the advertisement published in the press product with the order form, the catalog, the telephone, the fax and the device providing Internet access;

6. product: movable thing, except for things sold as a result of enforcement proceedings or other official measures; water, gas and electricity supplied in a container, bottle or otherwise in a limited quantity or with a specific volume are considered products;

7. business premises: a) any real estate where the business conducts its activities on a permanent basis; b) any movable thing where the enterprise carries on its activities in a normal manner;

8. off-premises contract: a consumer contract, a) which was concluded in a place other than the company's business premises with the simultaneous physical presence of the contracting parties; b) for which the consumer made an offer to the company under the circumstances specified in point a); c) which was concluded in the business premises of the enterprise or by using a device enabling communication between absentees directly after the enterprise - with the simultaneous physical presence of the parties - had personal and individual contact with the consumer in a place other than the business premises of the enterprise; or d) which was concluded during a trip organized by the enterprise, the purpose of which is to sell or promote products or services to consumers; - sales activities performed at fairs, markets and public spaces are not considered off-premises contracts.

9. enterprise: an enterprise defined in the Civil Code.

10. Unsolicited sales: the company may not demand compensation from the consumer if it sells a product or provides a service for which no contract has been concluded.

11. The concept of digital service: a) a service that enables the consumer to create, manage, store or access digital data, or b) a service that enables the consumer and other users of the service sharing or otherwise interacting with uploaded or created digital data;

12. Information prior to the conclusion of the contract:  

 

a) In the case of a contract other than an off-premises contract and a contract between absentees, the business must inform the consumer in a clear and comprehensible manner before making the consumer's contract declaration a) about the essential features of the product or service according to the contract, to the extent appropriate for the data carrier and the product or service;

 

b) the name of the company, the postal address of the registered office of the company, and - if it has one - its telephone number and electronic mail address;

 

c) the total amount plus tax of the consideration due for the product or service according to the contract or - if the consideration cannot reasonably be calculated in advance due to the nature of the product or service - the method of its calculation, as well as all costs incurred in addition to this (in particular, freight and postage ), or, if these costs cannot reasonably be calculated in advance, on the indication of the fact that additional costs may arise;

 

 d) on the conditions of performance, especially payment, transportation and the deadline for performance, as well as the company's complaint handling method;

 

e) on the existence of legal obligations regarding accessory warranty and product warranty, as well as the existence and conditions of after-sales services and warranty;

 

f) in the case of a fixed-term contract, the duration of the contract, in the case of an indefinite-term contract, the conditions for terminating the contract;

 

g) in the case of a fixed-term contract that may be converted into an indefinite-term contract

through, on the conditions of the transformation, and on the conditions of termination of the contract thus transformed into an indefinite-term contract;

 

h) on the functioning of the digital data content, as well as on the applicable technical protection measures;

 

i) in accordance with the knowledge that can reasonably be expected from the company about any relevant interoperability of the digital data content with hardware and software;

 

j) on the possibility of contacting the conciliation body, the name of the competent conciliation body according to the seat of the enterprise and the postal address of its seat. - The company is not burdened with the information obligation specified in the first point in relation to information that is obvious based on the circumstances. - The company must provide the information according to point e) by using the concepts of accessory warranty, product warranty and warranty accurately and appropriately, in such a way that the difference between the meanings of these concepts is clear and unambiguous for the consumer.

 

13. Priority information: 

 

The Service Provider informs the User/Customer that the lessons and courses available to him are not part of the LXXVII of 2013 on adult education. under the scope of the Act (Adult Education Act), so they are not considered adult education activities. In order to use the digitally available products issued by the Service Provider, the User/Customer must have a continuous internet connection and a computing device (PC, laptop, smartphone, tablet, etc.), the availability of which, knowledge of its general use and costs are the responsibility of the User/Customer . The User/Customer expressly accepts and warrants that he/she will only purchase the relevant products available online if he/she can first satisfy that it is irrelevant, and fully accepts that the Service Provider is not obliged to provide the knowledge and financial background necessary for the purchase and use of the product , it is not included in the product price. Of course, the User/Customer can request informative help from one of the Service Provider's customer service contacts (see above: Data of the Service Provider). In other respects, the Service Provider considers the Rules governing participation in Classes specified in Appendix No. 1 of these Regulations and inseparably attached to these Regulations to be governing all classes and courses held by it.

By purchasing/registering on the website, the user declares that he/she has read and accepted the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management. During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.

The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.

 

3. Range of products and services available for purchase

 

3.1. The displayed products can only be ordered online/in person. The prices displayed for the products are in HUF and, as stated in the offer, include the statutory VAT, depending on the product, they do not include / include the home delivery fee.

 

3.2. If a promotional price is introduced, the Service Provider will fully inform Users/Customers about the promotion and its exact duration.

 

3.3. The Service Provider provides periodic and thematic, individual and group sessions online/offline on its website and sub-sites, social media sites it maintains, and in groups. The Customer/User can register electronically for the given session or course. The content and price of the advertised session/course are included in the given invitation. The Service Provider reserves the right to unilaterally modify, supplement, recall the invitation, with the notification of the Customer/User, and to reject the application of any Customer/User without reason, even during the duration of sessions/courses held over several days. The reason for this is that the Service Provider adapts the conditions for holding the sessions, such as the schedule, location and time of the sessions, to the group and/or the individual in each case, and maintains contact with the applicants and participants in the group maintained on its social media page, sometimes even asking them , is shaped by voting, taking into account the will of the majority. By accepting these Regulations, the Customer/User expressly declares that he accepts what is written here and enters into a legal relationship with the Service Provider in the knowledge of this, enters into a contract with the Service Provider by acknowledging this, and pays the consideration for this very reason if the amendment/supplement communicated by the Service Provider in the meantime is not accepted know, he/she cannot claim a refund, he/she expressly waives the right to reclaim the full consideration he/she has paid, bearing in mind that it is in the Service Provider's interest to keep the individual session booked for the given time, in the event of its cancellation, he/she will suffer damages, as well as the economic interest of keeping the group with the appropriate number of staff, in the case of a disqualified person, damages are incurred in the same way. The Customer/User can only claim back the consideration within 5 hours before the start of the first lesson by indicating it in writing. If the Customer/User cancels the service in this way, it can only be done in writing, sent electronically to the Service Provider at the e-mail address indicated above. Both the reason for the cancellation and the temporary absence from the session started by the Customer/User do not provide a reason or fairness for the Customer/User, and the Service Provider is not obliged to consider or take into account the circumstance.

 

4. Order process

4.1. Before purchasing a product, the user/customer can start the purchase without registration by filling out the order form. If you want to join a course or workshop, registration is absolutely necessary.

 

4.2. User/Customer specifies the type and quantity of the product to be purchased. The User/Customer chooses the selected course or workshop carefully, being aware that the dates and locations may be changed in some cases based on prior consultation.

 

4.3. In the case of a webshop purchase, the User/Customer places the selected products in the basket. The User/Customer can view the contents of the basket at any time by clicking on the "view" icon. In the case of a course or workshop

 

4.4. In the case of a webshop purchase, if the User/Customer wants to add an additional product to the basket, he/she selects the "continue shopping" button. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete - X" icon. After finalizing the quantity, the contents of the basket are automatically updated. If this does not happen, the User/Customer clicks on the "update/update cart" icon. If you want to modify or delete the selected course or workshop applicationinfo@katarticflexy.net we are waiting for the letter to the email address.

 

4.5. User/Customer provides the delivery address and then the delivery/payment method, which are the following according to the order types: 

 

4.5.1. Payment methods:

Advance payment, paypal, cash on delivery, postal transfer, Barion, etc.

4.5.2. Delivery cost: always as detailed in the description of the given product. The User/Customer must check the mailing/delivery address specified during the order, because the purchase price indicated in the order confirmation e-mail only includes the first delivery fee. If the Service Provider's delivery person returns the ordered product to the Service Provider with "Insufficient address", "Unknown", "Moved", "Not received", "Not searched for", etc. marked, then the second (or subsequent) delivery, both in the case of domestic and foreign delivery, the administration fee specified in the order confirmation e-mail, or the delivery fee related to the chosen delivery method (which also includes the additional postage/delivery fee) to the Service Provider after payment, the Service Provider can perform it again. If the COD product is not taken over by the User/Customer, it will be re-delivered by the Service Provider only after payment by bank transfer (that is, after payment of the full purchase price of the product and the delivery fee). After the first unsuccessful delivery, the Service Provider keeps the returned product for 180 days, and then sells it again after the 180th day. During this time, the Service Provider will attempt to re-deliver the product against the resending fee, but if this is also unsuccessful, the Service Provider will also include it in the storage time. The above is fully accepted by the User/Customer.

 

4.6. If there is an error or deficiency in the products or prices in the webshop or on the order form, the Service Provider reserves the right to make corrections. In such a case, the Customer/User undertakes to inform the Customer/User of the new data immediately after the error has been recognized or modified. The Customer/User can then confirm the order once more, or it is possible for either party to withdraw from the contract.

 

4.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The package includes the invoice and information on the right of withdrawal. The User/Customer is obliged to inspect the package before the courier upon delivery, and in case of any damage to the products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol. Packages are delivered on working days.

 

4.8. After entering the data, the User/Orderer can send his order by clicking on the "order/send order" button, but before that he can check the entered data once more, send a comment with his order, or send an e-mail to the Service Provider about his other comments about the order.

 

4.9. Correction of data entry errors: Before closing the order process, the User/Customer can always go back to the previous phase, where they can correct the entered data.

 

4.10. The User/Customer will receive a confirmation by e-mail after sending the order. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User/Customer provided incorrect data during registration/order, or because the storage space belonging to his account is full, he is unable to receive messages.

 

5. Processing and fulfillment of orders

 

5.1. Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed on the following working day. The service provider's customer service will always confirm electronically when it can fulfill your order.

 

5.2. The general delivery deadline is within 7 working days of payment. If the Service Provider and the User/Customer have not agreed on the date of performance, the Service Provider is obliged to perform the performance in accordance with the contract at the time or within the time specified in the User/Customer's request, or, in the absence of a request, no later than thirty days from the receipt of the order by the Service Provider.

 

5.3. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User/Customer immediately and refund the amount paid by the User/Customer immediately, but no later than within thirty days.

 

5.4. The service provider is not responsible for possible technical descriptions, typos, changes without prior notification due to reasons beyond the supplier's control. The service provider reserves the right to partially or completely reject orders that have already been confirmed. In this case, the Service Provider undertakes to refund the amount paid by the User/Customer immediately, but no later than within thirty days.

 

6. RIGHT OF WITHDRAWAL

 

6.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the User/Customer may withdraw from the contract without reason within 14 days of receiving the ordered product, or return the ordered product. The right of withdrawal may not be exercised by the User/Customer who enters into a contract with the Service Provider as a business, i.e. a person who acts as a contracting party within the scope of his profession, independent occupation or business activity.

 

6.2. If the User/Customer wishes to exercise his right of withdrawal, he must notify the Service Provider in writing. In the case of a written notification by post, the date of certified dispatch, and in the case of a declaration by electronic mail, the date of arrival in the Service Provider's electronic mailbox, will be taken into account in terms of timely communication. The period open for exercising the right of withdrawal expires 14 days after the day on which the User/Customer, or a third party designated by him, other than the carrier, receives the product.

 

6.3. The User/Customer is obliged to return the goods without undue delay, but within 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or deliver them to the address specified by the Service Provider.

 

6.4. In the case of exercising the right of withdrawal, the User/Customer will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from improper use. The User/Customer can only be held responsible for the decrease in value of the goods if it occurred due to handling other than that necessary to determine the nature, properties and operation of the goods. Thus, the User/Customer must pay particular attention to the intended use of the product, the User/Customer is responsible for compensation for damages resulting from improper use.

 

6.5. Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product to the bank account number provided by the User/Customer, together with the shipping cost, if the Service Provider imposes it as an obligation under the Regulations after the return of the product in accordance with Article 6.7. in accordance with the legislation written in point 1, refund the amount paid to the User/Customer immediately, but no later than within 14 days. The Service Provider informs the User/Customer that during the refund, the payment method used during the original transaction will be used, unless the User/Customer expressly consents to the use of another payment method; due to the application of this refund method, the User/Customer will not incur any additional costs.

 

6.6. The User/Customer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the User/Customer's instructions or at the express request of the User/Customer, or in the case of a product that was clearly tailored to the User/Customer's person, furthermore,

the. in the case of a contract for the provision of a service, after the completion of the service as a whole, if the Service Provider has started the performance with the express prior consent of the User/Customer, and the User/Customer has acknowledged that he loses his right of termination after the completion of the service as a whole;

 

b. with regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;

 

c. regarding a perishable product or a product that retains its quality for a short time;

 

d. with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;

 

e. with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;

 

f. with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;

 

g. with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;

 

k. with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;

 

l. with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.

 

6.7. The Service Provider informs the User/Customer that Regulation 45/2014 on the detailed rules of contracts between the consumer and the company. (II.26.) Government Decree is currently available at the following address:http://njt.hu/cgi_bin/njt_doc.cgi?docid=167547.260043 , Directive 2011/83/EU of the European Parliament and of the Council is currently available at the following address: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:HU:PDF

 

6.8 Finally, the Service Provider informs the User/Customer that he/she can contact the Service Provider with other complaints at the contact details provided in these Regulations.

 

7. WARRANTY, WARRANTY, PRODUCT LIABILITY

 

7.1. The service provider provides a one-year warranty for products covered by the mandatory warranty. In the case of products that are not subject to a mandatory warranty, the Service Provider undertakes a warranty for the period and under the conditions agreed by the manufacturer. The Service Provider provides detailed information on the specific conditions of the latter at the request of the User/Customer. 

 

7.2. Within six months from the date of purchase, the Service Provider will only be released from the warranty if it proves that the defect of the product occurred after it was handed over to the User/Customer. Thus, the Service Provider is not obliged to accept the objection if it properly proves that the product has become defective as a result of improper use. However, six months after the performance, the burden of proof is on the User/Customer's side, i.e. in case of a dispute, the User/Customer must prove that the defect already existed at the time of performance. There is no defective performance if the defects of the product are known or were recognizable to the User/Customer.

 

7.3. The User/Customer is entitled to assert warranty rights within a two-year statute of limitations from the date of performance. If the User/Customer is unable to assert his claim for an excusable reason, especially if the defect could not be recognized within the above deadline due to its nature or the nature of the matter, the deadline for asserting warranty rights is three years from the date of performance.

 

7.4. The warranty or arising during the warranty period, warranty, or the Service Provider must repair, replace or re-supply defects covered by the warranty free of charge. If such errors become known to the User/Customer, the User/Customer must immediately notify the Service Provider in writing of their warranty and guarantee requirements.

 

7.5. The warranty, or to validate the warranty, the User/Customer must present the invoice or warranty card received from the Service Provider. In the event of a warranty claim, the User/Customer may primarily demand repair or replacement, after which they have the right to a price reduction or cancellation. If the defect is indicated within 2 months of its discovery, it can be considered a warranty claim, or communicated during the warranty period. The User/Customer is responsible for damage resulting from the delay in communication. In addition to the above, the warranty card attached to the given product may also contain warranty and guarantee conditions. 

 

7.6. The Service Provider informs the User/Customer that it does not have a guarantee or warranty for damages resulting from natural wear and tear, as well as damages resulting from incorrect or careless handling after the risk of damage has passed, excessive use, impacts other than those specified, or other non-intended products arising from its use.

 

7.7. The Service Provider also informs the User/Customer that in the event of a defect in a movable thing (product), the User/Customer may, at his/her choice, assert a claim for accessory warranty or product warranty. However, due to the same error, the User/Customer cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

 

7.8. As a product warranty claim, the User/Customer may only request the repair or replacement of the defective product. The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer. As a general rule, the Service Provider undertakes to repair/replace the product within 15 days.

 

7.9. The User/Customer may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. The User/Customer may exercise their product warranty claim only against the manufacturer or distributor of the movable object. The User/Customer must prove the defect of the product in the event of a product warranty claim. The Service Provider informs the User/Customer that the manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that: - the product was not manufactured or marketed as part of its business activities, or - the defect is due to the state of science and technology was unrecognizable at the time of placing it on the market or - the product defect results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

 

7.10. The Service Provider informs the User/Customer that 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) Based on a government decree, the company operating the website/website is obliged to provide a guarantee in case of faulty performance. The warranty period is one year. The warranty period begins on the day the consumer product is handed over to the consumer, or if the distributor or his representative performs the commissioning. The service provider is exempted from the warranty obligation only if it proves that the cause of the defect arose after the performance.

 

7.11. The Service Provider informs the User/Customer that the rules for warranty, guarantee, and product liability written in this chapter shall apply even if the given product, device, etc. the User/Customer obtained it free of charge, not in return.

 

7.12. The Service Provider, while not deviating from the provisions of the decree to the disadvantage of the User/Customer, informs that in the event of asserting any guarantee, warranty or product liability claim, the User/Customer is obliged to prove the conclusion of the contract. The Service Provider takes a record of the warranty or guarantee claim reported to it, and undertakes to make a copy of it available to the User/Customer without delay and in a verifiable manner. If the Service Provider is unable to make a statement about the fulfillment of the User/Customer's warranty or guarantee claim when it is reported, it undertakes to notify the User/Customer of its position - in the case of rejection of the claim, the reason for rejection and the possibility of turning to the conciliation body - within five working days in a verifiable manner. The Service Provider undertakes to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority as necessary.

 

9. Miscellaneous Provisions

 

9.1. The Service Provider reserves the right to use its assistance to fulfill any of its contractual obligations. If the contributor exhibits illegal behavior, the Service Provider is not responsible for it.

9.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected. 

9.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

9.4. The Service Provider and User/Customer try to settle their disputes amicably.

9.5. The User/Customer guarantees the accuracy of any information provided to the Service Provider (e.g.: name, address, e-mail address, telephone number, billing data, etc.) and shall not be liable to the Service Provider for any kind of faulty performance resulting from incorrect/incomplete provision. , may not use legal or other claims. The Service Provider shall take all necessary measures to obtain the information/data required for the service from the User/Customer, and shall correct incorrect/incorrect data/data at the request or clarification of the User/Customer.

 

10. Procedure for handling complaints

 

10.1. The aim of the Service Provider is to fulfill all orders in a suitable quality, with the complete satisfaction of the customer. If the User/Customer still has a complaint regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

10.2. The Service Provider examines the verbal complaint immediately and remedies it as necessary. If the User/Customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position regarding it, and hand over a copy of it to the User/Customer.

 

10.3. The Service Provider undertakes to answer the written complaint in writing within 30 days, and if it rejects it, it also undertakes to explain its position. The Service Provider undertakes to keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.

 

10.4. If the User/Customer's complaint is rejected by the Service Provider and the User/Customer does not agree with it, he/she can initiate the procedure of an official or conciliation body with his/her complaint, at the following contact details:https://fogyasztovedelem.kormany.hu/#/nyitolap

 

10.5. The Service Provider informs the User/Customer that the settlement of the consumer dispute outside of court is the competence of the conciliation board. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer. The Service Provider informs the User/Customer that in the event of a cross-border consumer dispute related to an online sales or online service contract, the conciliation body operating under the Budapest Chamber of Commerce and Industry is solely responsible for the procedure.

 

10.6. If the parties jointly or one of them chooses a conciliation board procedure to settle their dispute, the Service Provider is obliged to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

 

11. Individual lessons, courses, events, workshops, camps

 

11.1. The Service Provider provides users/customers with individual classes, thematic courses, and workshops, and also periodically organizes events and camps. By accepting these Regulations, the User/Customer acknowledges, at the moment of purchasing a ticket for the given session, that he/she has been fully informed in advance about the available session and its price, as well as the thematically held group sessions, and it was clear to him/her what, with what content and at what price buy it. According to this, regardless of its duration, the Service Provider is not obliged to refund or exchange for another service after the purchase, regardless of its form, in case of cancellation after 10 hours prior to the holding of the given session/event. The reason for this is that the Service Provider has an economic interest in making sure that the time it makes available to Users/Customers, the opportunities, especially in the case of groups, are filled, and that the use of material and immaterial goods spent on them, and the investment in them, are paid off. Thus, the Service Provider cannot provide an opportunity for replacement by the participant, if the User/Customer cancels or stops using the service after the specified date. If the User/Customer does not wish to use the given service yet, he/she can cancel it in writing by the deadline, at one of the Service Provider contacts listed above. In the case of a written notification by post, the date of certified dispatch, and in the case of a declaration by electronic mail, the date of arrival in the Service Provider's electronic mailbox, will be taken into account in terms of timely communication. If the User/Customer notifies the cancellation of the given service in time, the Service Provider will refund the purchase price of the service to the bank account number provided by the User/Customer within 14 days of notification. The Service Provider informs the User/Customer that during the refund, the payment method used during the original transaction will be used, unless the User/Customer expressly consents to the use of another payment method; due to the application of this refund method, the User/Customer will not incur any additional costs. In other respects, the Service Provider orders the provisions of Chapter 6 of the Regulations to be applied mutatis mutandis.

 

11.2. If the Service Provider is unable to provide the Users/Customers with individual lessons, thematic courses, workshops, events, camps in full or in detail, it undertakes to inform the Users/Customers immediately. In its notification, the Service Provider undertakes to highlight the fact of the delay, the method of returning the consideration exchanged for the service, and the possibility of exchange/replacement. If the replacement/replacement option offered by the Service Provider is reasonable and does not impose a disproportionate burden on the User/Customer, the User/Customer may not request a refund, the Service Provider may claim the value exchanged for the service...

 

11.3. The User/Customer may not sell the Service Provider's services to a third party under any circumstances, however, he may transfer his place to a third party if he notifies the Service Provider in advance in writing and the person accepts the provisions of these Regulations after learning about them. The transfer is valid if the Service Provider approves and confirms it in writing.

 

11.4. The Service Provider informs the User/Customer that, regardless of whether the Service Provider provides the person with a ticket or code suitable for entry in order to use the given service, either in electronic or paper form, its reproduction or copying in any form entails civil/criminal liability.

 

11.5. Excludes responsibility for Service war, rebellion, act of terrorism, strike or movement not considered a strike, import or export embargo, accident, fire, blockade, flood, natural disaster, serious energy supply disruption, epidemic, virus, or other unforeseen and unavoidable as a consequence of an obstacle, which is outside the competence of the Service Provider, as a result of which the Service Provider is not able to hold the session(s) or organize the events as a direct/indirect effect, with no legal, financial or other kind of compensation, on any legal title and/or legal basis, even in part , does not guarantee it in its entirety, and the User/Customer expressly waives his claim for reimbursement by accepting these Regulations.

 

12. Intellectual Property Policy

 

  1. The Service Provider informs the User/Customer that it is the exclusive owner of the graphic trademark named and displayed "KATARTIC FLEXYBILITY", which is the OFFICE OF THE EUROPEAN UNION .... with the date of recognition on … registration number and …. registered under case number (hereinafter as: ). The trademark gives him exclusive rights that he cannot carry out activities under the same/confusingly similar brand name under the registered product classes without his permission. In connection with the trademark, the Service Provider is also the exclusive owner of the "KATARTIC FLEXYBILITY METHOD", which is registered with the National Office of Intellectual Property.... No. LXXVI of 1999 on Copyright. according to § 94/D. of the Act (hereinafter referred to as: Szjt.), he entered it into the voluntary register of works (hereinafter referred to as: ). Where the present Regulation discusses the trademark and methodology at the same time, it formulates related provisions, limitations and rights in a unified manner and is collectively referred to as an intellectual work.

 

  1. By accepting these Regulations, the User/Customer expressly and irrevocably declares that neither the methodology nor the trademark may be used in whole or in part by him, nor by any person, relative or close relative who has a (legal) relationship with him under any circumstances , you may not have it registered, you may not register a domain/community page under any extension, you may only acquire and use the information presented at each session and the knowledge that can be included there for private purposes, and you may not make all of this available to third parties, make it known or use it in any way you can't take it, you can't benefit from it. The User/Customer is fully obliged to respect the economic and legal interests of the Service Provider and to protect them against unauthorized use. The User/Customer is also obliged to treat the content of any written and/or unwritten agreement between the parties and their communication by any means (negotiations, correspondence, telephone conversations, etc.) as confidential information.

 

  1. By accepting the Rules, the User/Customer undertakes that neither he nor any person in a (civil) legal relationship with him will copy (plagiarize/plagiarize) an intellectual work that is directly/indirectly related to the scope of operation of the right holder, either identically or in a similar way ), does not carry out activities of this kind that are similar to, or can be confused with, the activities of the Service Provider and fulfills its obligations regardless of time limits. The User/Customer makes the declaration of rights regarding the exclusion of copying (piracy/plagiarism) by accepting these Rules free of charge, without time and territorial restrictions, by assuming underlying responsibility also for those persons whose anti-contractual behavior contrary to this provision meets the User/Customer, any information provided by the User/Customer can be traced back to the transfer.

 

  1. All data, facts, information, solutions, operating principles, ideas, etc. related to any intellectual creation, operation, activity, effectiveness of the Service Provider. belongs exclusively to the Service Provider, and the User/Customer is obliged to keep them as business secrets without time and territorial restrictions, subject to criminal and/or civil liability.

 

  1. If the User/Customer provides knowledge, data, facts, ideas, etc. during any session held by the Service Provider, with his own ideas, insights, and experiences that increase the operation, activity, and effectiveness of the Service Provider. shares with the Service Provider is only shared between the parties as common intellectual property if the parties enter into a separate joint agreement. Failure to conclude an agreement results in the evaluation of all intellectual creations presented by the User/Customer to the Service Provider, knowledge, experience, results, etc. it will constitute the Service Provider's intellectual product and the User/Customer cannot claim it. By accepting these Regulations, the User/Customer expressly waives his/her right to assert any kind of claim by disclosing his/her knowledge, results, knowledge, etc. related to his/her intellectual creation. you can only keep it in your own right if you do not communicate it to the Service Provider. Knowledge, experience, knowledge, etc., considered to be an intellectual creation held in its own right. in this case, neither the User/Customer nor any person in a (civil law) legal relationship with him/her may use the knowledge, experience, or experience considered to be an intellectual creation held by the User/Customer in his/her own right, regardless of the time limit, in the scope of his/her own activities. knowledge, etc. when did you create it? By accepting these Rules, the User/Customer expressly and irrevocably waives his right to assert a claim related to the free cancellation of the right of use without territorial and temporal restrictions.

 

  1. The Service Provider notes that if the User/Customer complies with 12.2. – 12.5. violates any of its obligations written in clauses, is obliged to the Service Provider... HUF, i.e.... to pay HUF penalty/violation (hereinafter referred to as: penalty1.) Penalty1 is due on the day when the User/Customer committed the breach of contract. By accepting these Regulations, the User/Customer declares that he is aware that 12.2. – 12.5. in the event of any breach of obligations described in points, the Service Provider may initiate civil and/or criminal proceedings against him in order to compensate for other damages in addition to the penalty mentioned in this point. The User/Customer shall pay the amount of the penalty1 written in this point, as well as the amount of the cost of the possible procedure(s) in HUF, i.e.... by accepting these Regulations, expressly and irrevocably waives the right to dispute them. In this regard, the User/Customer also undertakes that if the violation is committed by any person in a (legal) relationship with him, or by a third, unauthorized person due to his careless omission, he assumes responsibility for their behavior and is liable for them, the payment of the penalty1 written in this point undertakes to perform according to the conditions written here.

 

  1. If the User/Customer begins to operate under a name identical to/confusingly similar to the Service Provider's trademark and/or registers a trademark/style design and/or describes the method in any form of copyright work, even in detail, displays it and/or registers a domain/community page, and /or uses the methodology in any form, in whole/in part, without the prior permission of the Service Provider, in addition to the fact that the Service Provider may apply the legal consequences described in this point against him, the User/Customer is obliged to immediately hand over the infringing content free of charge to the Service Provider at the request of the Service Provider. If the User/Customer does not hand over the infringing content within 15 calendar days after the deadline indicated in the Service Provider's written notice, the Service Provider may demand 20% of the fine1 amount as a daily item in addition to reimbursement of its incurred expenses. The User's/Customer's notice shall be deemed to have been communicated when the Service Provider's notification thereof has been received by the User/Customer in a certified manner, in the case of an electronic request, the Service Provider can prove that the request was sent and that there were no IT/technical obstacles to delivery, management of the User's/Customer's correspondence, setting up the mail server and application is the sole responsibility of the User/Customer in terms of delivery, and he/she cannot claim this against the Service Provider.

 

  1. The User/Customer is informed about individual sessions, any service of the Service Provider, individual/group events, workshops, camps, etc. organized by the Service Provider. you can only take still/moving pictures of yourself. You may not record still and/or moving images/data/sound about the methodology or anything else, even for private purposes, and in particular you may not share it with other people in any form. Your individual impressions, experiences, results and experiences can only be shared in such a way and in such a way that they cannot provide a third-party decryption of the transferred information, neither in part nor in whole. If the User/Customer violates the contractual obligations described in this point, the Service Provider may initiate civil and/or criminal proceedings against him in order to compensate him for other damages in addition to the fine2 described in this point. The User/Customer shall pay the amount of the penalty2 written in this point, as well as the amount of the cost of the possible procedure(s) in HUF, i.e..... by accepting these Regulations, expressly and irrevocably waives the right to dispute them. In this regard, the User/Customer also undertakes that if the violation is committed by any person in a (legal) relationship with him, or by a third, unauthorized person due to his careless omission, he assumes responsibility for their behavior and is liable for them, the payment of the penalty1 written in this point undertakes to perform according to the conditions written here.

 

12. Regulations for visiting animals

 

12.1.  The Service Provider informs the User/Customer that a small, vaccinated, healthy, clean, well-trained/behaved, friendly, non-aggressive, mentally balanced and calm companion animal can be brought to the sessions held by it. The User/Customer is solely responsible for the companion animal's physical and mental condition, contact and cooperation with other persons and/or other companion animals. The Service Provider neither examines nor assures a User/Customer that the presence, health and mental state of each companion animal is sound and healthy, not dangerous to other persons/companion animals, and fully excludes its responsibility in this regard. The User/Customer must notify in advance if he/she does not tolerate the presence of companion animals due to health/mental reasons, in the event of failure to do so, if the Service Provider starts holding the given session, the User/Customer cannot claim that he/she will not use the given service for this reason and demand a refund the service fee already paid. The owner of the companion animal is solely responsible for meeting the needs of the companion animal, providing the appropriate equipment, food and drinking water, maintaining cleanliness and order after the companion animal, and also ensuring that the companion animal's coat, skin, breath, and juices are healthy, clean, and pleasant and tolerable for the environment be. In other respects, the User/Customer is obliged to comply with the rules for keeping and visiting animals at the location of the sessions held by the Service Provider and, accordingly, to visit the sessions, any service, event, or workshop provided by the Service Provider in the company of the companion animal.

 

12.2. The Service Provider informs the User/Customer that if he/she violates the above contractual obligation and does not repair the situation/condition even when prompted, the Service Provider may prohibit the User/Customer's further presence by stating that the User/Customer cannot claim back the consideration for the given service regardless of , how much of it was used in time, for how long did you participate. By accepting these Regulations, the User/Customer declares that 12.1 and 12.2. accepts what is written in points, makes a responsible decision with regard to the visit and/or presence of the companion animal, and if there is any damage or the risk of damage, the Service Provider also stands by the fact that damage is not only damage to any person, animal, object or real estate, or its danger must also be understood, but also if the Service Provider's reputation is endangered or damaged.

 

 

 Hi Katám, see if this is how the products will be ordered and please describe in the same detail how the process of ordering individual classes/courses works. Thank you for your help.

 This should be thought through...

 I understand the buildability and also that you want to leave him the freedom. My suggestion for such relationships is to be more strict and let them go if you want, than to have no boundaries and not know what to do with strange people.

 Please check if there is something I haven't thought of. And please also think about whether we still need to write a fine or a legal consequence here.

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